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Returns policy
Welcome to the You and Baby Ltd website returns policy.

We hope you will be highly satisfied with any product purchased from us but if you wish to return an item to us then we aim to make it as quick and convenient as possible. The customer must request a return by sending us an e-mail at monika@youandbaby.co.uk. Please make sure to include your name, order number, the product description and the reason for return.
Please do not state products are faulty when requesting returns unless there is a genuine fault, as you will have to pay the cost of shipping non-faulty products back to you. Once your return is authorised we will provide you with an email including all of the information you need to get your return back to us. You must ensure returned goods are suitably packaged to avoid damage in transit as we will not accept responsibility for any such damage that occurs. This does not affect your statutory rights.
All unwanted items need to be sent back to our warehouse located in Poland and the customer will be responsible for the cost of returning products, regardless of circumstances. If you are not prepared to accept the costs of returning items, please do not place orders.
IF YOU CHANGE YOUR MIND...
Within 14 days
Our 14 days returns guarantee means that if you are unhappy with your purchase, you can return it to us within the first 14 days of the date you received the item(s) and we will issue a FULL REFUND of the product value. The intention is to put you in the same position as would be the case if you bought the product from a store which means you can inspect the product and return it unused. If the returned item is damaged, or in a condition that is different from the condition in which it was sent to you, we will issue a partial refund. Please note that the cost of shipping will be your responsibility. We will not refund any shipping cost you paid. The items must be returned in their original packaging, in an unused condition.
All unwanted items need to be sent back to our warehouse located in Poland and you will be responsible for the cost of returning products. For your convenience item can be picked up from you and brought back to us. Our courier charge is £30.
IF THERE'S A MANUFACTURING FAULT WITH THE PRODUCT...
If there is a fault found with a product within 28 days of the date you received the item we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund once our testing has confirmed the fault. No collection fee is charged. After 28 days and within its warranty period, we will arrange for a repair or replacement. This does not cover accidental damage or general wear and tear.
It is the buyer’s responsibility to check the item and contents within 7 calendar days of receiving of goods. Any irregularities or missing parts must be reported to us by email within 7 calendar days with attached photos or movie.

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