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Terms & Conditions
Welcome to the You and Baby Ltd website terms and conditions.

These terms and conditions apply to your access to the You and Baby Ltd website ("Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from our Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our Website.

1.      Every effort has been made to display as accurately as possible the Colours of our products that appear on this Site. However, as the actual Colours you see will depend on your own system, we cannot guarantee that you will receive product with precisely the same color as your monitor showed. All products have been fairly described and the weights, dimensions and capacities given are approximate only.

2.       All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. Due to the limited availability of items purchased in our special offers and 50% section we cannot guarantee fulfillment of your order. In the unlikely event we are unable to provide the item we will not charge you for these and we will refund any money already paid for them. We will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

3.       The price we charge will be that quoted on the site at the time you place your order. However, you may find a different price should you look on our site at a different time and we reserve the right to change prices at any time. Some of our processes are manual, so despite our best efforts and constant monitoring, errors may occur from time to time. On discovering that errors exist, we act immediately to rectify them and to minimize inconvenience and any disappointment that might be caused.

4.       We will endeavor to deliver your order within the delivery times quoted on the site or by email or phone after the order has been placed.

5.       All prices on our website are exclusive of delivery charges which will be added to the price of the products. Your order will only be processed when your payment is received in full. Occasionally, if an item is temporarily out of stock, we will dispatch part of your order to you. The delivery charge will be levied when the order is sent to you.

6.       Orders are dispatched when your payment is received in full. All orders are dispatched from Poland.

7.      As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.             
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier’s delivery consignment note and it will be your responsibility to inform us within 48 hours from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 48 hours from delivery.
Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied within 48 hours days from delivery.
Faults: A product is deemed to be faulty on arrival if it shows symptoms of a failure preventing basic operation upon its first use out of the box. In such instances please contact customer services within 7 days from the delivery date.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date. If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account.

8.      Guarantee: If there is a fault found with a product within 28 days of the date you received the item we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund once our testing has confirmed the fault. No collection fee is charged. After 28 days and within its warranty period, we will arrange for a repair or replacement. This does not cover accidental damage or general wear and tear. It is the buyer’s responsibility to check the item and contents within 7 calendar days of receiving of goods. Any irregularities or missing parts must be reported to us by email within 7 calendar days with attached photos or movie. All products supplied are covered by the terms and conditions of the Manufacturer’s Guarantee for a period of 12 months. This guarantee specifically excludes:


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Damage resulting from inappropriate use of the pram.
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Tears and other covering fabric damage cause by the user. 
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Natural wear and tear of the materials.
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Mosquito nets and rain covers included as additional accessories that are not integral parts of the pram.

9.       Returns policy: We hope you will be highly satisfied with any product purchased from us but if you wish to return an item to us then we aim to make it as quick and convenient as possible. The customer must request a return by sending us an e-mail at monika@youandbaby.co.uk. Please make sure to include your name, order number, the product description and the reason for return. Please do not state products are faulty when requesting returns unless there is a genuine fault, as you will have to pay the cost of shipping non-faulty products back to you. Once your return is authorized we will provide you with an email including all of the information you need to get your return back to us. You must ensure returned goods are suitably packaged to avoid damage in transit as we will not accept responsibility for any such damage that occurs. This does not affect your statutory rights. All unwanted items need to be sent back to our warehouse located in Poland and the customer will be responsible for the cost of returning products, regardless of circumstances. If you are not prepared to accept the costs of returning items, please do not place orders.

IF YOU CHANGE YOUR MIND...

Within 7 days.

Our 7-day returns guarantee means that if you are unhappy with your purchase, you can return it to us within the first 7 days of the date you received the item(s) and we will issue a FULL REFUND of the product value. Please note that the cost of shipping will be your responsibility. We will not refund any shipping cost you paid. The items must be returned in their original packaging, in an unused, saleable condition. Your payment will be returned immediately after we have received the package from a courier.

IF THERE'S A MANUFACTURING FAULT WITH THE PRODUCT...

If there is a fault found with a product within 28 days of the date you received the item we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund once our testing has confirmed the fault. No collection fee is charged. After 28 days and within its warranty period, we will arrange for a repair or replacement. This does not cover accidental damage or general wear and tear.

It is the buyer’s responsibility to check the item and contents within 7 calendar days of receiving of goods. Any irregularities or missing parts must be reported to us by email within 7 calendar days with attached photos or movie.

10.   These terms and conditions are subject to change at any time without prior notice to you.

11.   In all respects, English law governs all contracts formed between You and Baby Ltd and customers as a result of using this site. All users hereby submit to the non-exclusive jurisdiction of the English courts.

 

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